Lurker Films takes all measures to ensure the quality of our shipped products. In the unlikely event that you receive a damaged or defective merchandise (e.g. Videotape, CD, or DVD), we will gladly replace or exchange the damaged item at no additional cost. Simply send the damaged item(s) within 30 days from purchase to the address listed on your invoice (or from our contact page on this website), complete with a note explaining why the merchandise is being returned, the invoice number (if available), and we will mail out a replacement package at no addition charge. However, no refunds will be issued. All sales are final.
In the event we make a mistake with fullfilling your order and ship you an incorrect item or failed to include an item, we will promptly correct the situation at no addition charge.
If a request to cancel an order occurs prior to shipping it will be honored.
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